Business Development Liaison - Hospice

Overview

We are looking for a compassionate and driven Hospice Business Development Liaison to build and nurture strong relationships with key community referral sources, especially physicians and healthcare providers who influence end-of-life care decisions. The Hospice Liaison is accountable for increasing referrals by expanding the knowledge base of the health care community as it relates to home care services and by effectively communicating the Agency’s ability to meet the needs, wants, and expectations of our patients and partners.

Develop and maintain relationships with hospice referral sources and prospective clients such as physicians, hospitals, skilled nursing facilities and assisted living facilities, to grow and increase sales. Create and implement account development strategies to target, nurture and grow accounts. Prepare and conduct sales presentations to organizations and community resources with access to prospective home care clients. Track and report all prospecting, account development, referral and sales activity.

Meet with operational managers to monitor customer service levels and review target accounts. This role is ideal for someone who understands and can clearly communicate the hospice philosophy of care, including the importance of quality of life and comfort. Individuals with a background in hospice sales who are comfortable navigating sensitive clinical conversations and building trust with physicians are strongly encouraged to apply.

Salary and Benefits The role provides a competitive base salary with an incentive package and benefits as described by Interim Health Care.

• A strong history of growing business through established relationships with physicians, hospitals, and healthcare professionals.
• Confidence in communicating the hospice philosophy of care and supporting timely, appropriate referrals.
• Experience managing a sales territory, completing and achieving or exceeding referral/admission goals.
• Proficiency in using CRM tools or other systems to organize calendars, track contacts, and report activity.
• A high standard of professionalism in presentation, communication, and relationship management.
• The ability to collaborate effectively with clinical and operational teams to ensure seamless care coordination.
• Skill in identifying and resolving referral partner concerns through clear communication and follow-through.
• A commitment to ongoing education and staying informed on healthcare industry trends and best practices.
• Build and strengthen referral relationships with physicians, hospitals, and other healthcare providers.
• Educate clinicians and community partners on the benefits of hospice and the importance of timely referrals.
• Drive growth through a combination of field-based outreach, strategic planning, and referral development.
• Conduct pre-admission evaluations, secure physician orders, and support the intake and admissions process.
• Facilitate in-service presentations and case reviews to promote awareness of our services.
• Collaborate with branch leadership and clinical teams to ensure excellent follow-through and patient transitions.
• Serve as a professional resource and advocate for both referral sources and patients.
• Full compliance with company policies, procedures, and HIPAA standards while maintaining the highest level of integrity.

• Bachelor’s Degree or equivalent experience and training.
• Proven sales experience in hospice services or a related healthcare field.
• Familiarity with local healthcare networks and referral patterns.
• Experience selling to physicians and discussing clinical needs in sensitive healthcare situations.
• Demonstrated ability to build relationships and drive business development, specifically within the hospice or home healthcare industry.
• Familiarity with home healthcare services, referral sources, and payors.
• Strong understanding of the hospice philosophy, including comfort-focused care and end-of-life decision-making.
• Excellent communication, time management, and organizational skills.
• A high level of professionalism, integrity, and HIPAA compliance.

Founded in 1966, Interim Health Care is the nation’s first home care company and a leading employer of Business Development Representatives. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of Business Development Representatives who are making a real difference in the lives of others through the meaningful work they do.

Interim Health Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.