Pharmacy Technician

Overview

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

Job Purpose and

Summary:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

• Support the pharmacy team in delivering operational and service excellence within the store. Technicians assist patients and customers to deliver an exceptional experience and ensure pharmacy operations run smoothly; prescriptions are filled promptly, safely, and accurately; and patient service exceeds expectations.
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
• Complete rigorous training and satisfy all registration, licensing, and certification requirements according to state guidelines; duties may be restricted until requirements are met.
• Contribute to safe and effective operations, including following workflow procedures at each workstation (production, pick-up, drive-thru, drop-off) and assisting with inventory activities as permitted by law (e.g., putting away deliveries, cycle counts, returns-to-stocks).
• Deliver additional patient health care services where allowable by law and training (e.g., immunizations and other services at the register or over the phone).
• Remain flexible for scheduling and business needs; may travel to stores in the market to work shifts as needed.
• Comply with federal, state, and local laws and CVS policies to ensure patient safety, controlled substance dispensing, recordkeeping, and patient privacy and security.

• Complete licensure and training to obtain Technician Immunizer status where required.
• Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for adverse reactions and report per public health requirements; collect and document patient information as applicable; manage vaccine supplies.

• Must comply with state board requirements or laws governing the practice of pharmacy (age, education, licensure/certification).
• If the state does not mandate a minimum age, candidate must be at least 16 years old.
• If the state does not mandate a minimum educational requirement, candidate must have a high school diploma or equivalent, or be actively enrolled in high school or equivalent program.
• State-level licensure and national certification requirements vary by state.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: concentrate on tasks; pivot between tasks to meet patient and business needs; confirm prescription information and labeling accuracy for patient safety.
• Customer Service and Team Orientation: proactively help others with a friendly demeanor; recognize and respond to patients’ reactions.
• Communication
  
  Skills:
  
  effective verbal and written communication; active listening.
• Mathematical Reasoning: use math to determine days supply, number of tablets, and quantities needed.
• Problem Resolution: identify challenging interactions and determine best course of action.
• Physical Demands: be mobile, lift and move items, reach, and perform tasks requiring…