Surfside Patient Services Representative

Title

Patient Services Representative

Surfside — Novant Health Urgent Care

Full-Time

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non‑medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• Up To Date  Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, and upholds the overall appearance of the front office. The PSR also ensures the accuracy of patient demographics, enters charges into the system, and collects copayments as needed.

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures the sign‑in process is completed. Informs patients of approximate wait times and explains extended waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or internet; collects copayments; corrects patient demographics and insurance information.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and maintains the waiting room and front area.
• Refers patients to the billing department for assistance after research by center.
• Performs daily balancing (proofing/posting); deposits to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to move up/down the ladder, bend, lift overhead up to 20 lb.
• Assists in training new employees; maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Completes the PSR career development program within the first year of employment.
• Other duties as assigned.

A good candidate will bring:

• High school diploma or equivalency.
• Customer service experience.
• Medical terminology knowledge.
• Computer skills.
• Willingness to work 12‑hour shifts and weekends.
• Willingness to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

• Previous experience working in a patient services representative position.

• Entry level

• Full-time

• Health Care Provider

• Medical Practices