Medical Patient Services Coordinator

Native Preference

Native Preference in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Band’s Preference Policy,
Chapter 1-715 of the Paskenta Band of Nomlaki Indians Tribal Policies). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage.

Under general supervision, the Medical Patient Services Coordinator provides the first contact between Rolling Hills Clinic and the public and patients. The Patient Services Coordinator is responsible for responding to patient and public inquiries via phone, fax, or in person, as well as handling front office reception and administration duties, including greeting patients, scheduling appointments, taking and posting patient payments, verifying insurance, providing requested documentation, and registering patients.

• Welcome and greet patients and/or visitors to the clinic.
• Answer questions about Rolling Hills Clinic and provide the appropriate information needed to the persons inquiring.
• Promptly checks in patients for appointments.
• Verifies patient demographics are correct and current for every patient. Offers patient portal information.
• Communicate clinic policies and procedures for patients in the lobby and on the phone.
• De-escalate patient grievances as needed while patient is on the phone or in the lobby, referring to supervisor or director-level staff as necessary.
• During check-out, schedule accordingly.
• Accurately identify patients in need of urgent care and call the correct personnel to triage patient as soon as possible.
• Register patients in the Electronic Medical Records (EMR) as accurately as possible. Provide patients with required clinical forms to sign and fill out. Verify patient identity and scans given documentation to patient record.
• Knowledge and understanding of all applicable HIPAA, HITECH, and OSHA compliance requirements.
• Knowledge of medical or dental insurances and understands insurance eligibility.
• Receives patient payments such as co-pays, outstanding balances, and guarantor payments and assigns them to the correct patient accounts.
• Reconciles end-of-day cash, patient payments, charges, and prepares deposits.
• Develops and maintains doctor/hygienist schedule to meet practice goals.
• Manage unscheduled list and other treatment pending lists to ensure patient follow through to meet scheduling goals.
• Inform waiting room of wait times if falling behind schedule.
• Handles all appointment confirmations, and scheduling recall exams, new patient appointments, and treatment planned appointments, surgery appointments, etc. as needed.
• Attend training and organizational meetings to ensure employees remain up to date with all organizational changes and updates.
• Sort, distribute, and scan mail received in the clinic.
• Operate office equipment such as: fax machines, printers, scanners, multi-line phone system, and shredders. Ensure all equipment is working correctly and if any problems arise, email the supervisor regarding the problem. If a problem is urgent and stopping normal practice flow, contact supervisor.
• Open and close the clinic as assigned. Responsible for posting when the office will be closed due to staff meetings or holidays.
• Employee Safety:
  Safely performs all duties; follows required protective protocols to ensure personal safety as well as the safety of others.
• Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
• Safety:
  Responsible for ensuring that all duties, responsibilities, and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.
• Safety:
  Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention.
• Other duties as assigned by Supervisor.

• Minimum 18 years of age

• Must have a High School Diploma or equivalent.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Must have strong organizational and multi-tasking skills.
• Experience with multi-line phone system.
• Must be able to work well with others or alone, under minimal supervision.
• Must be able to work well under pressure and meet strict deadlines.
• Strong computer experience required.

Pre-employment Drug Testing and a Department of Justice Fingerprinting clearance through Federal, State and Child Abuse Index is a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at Rolling Hills Clinic.

A pre-employment Physical exam is required upon hire. You will be required to provide vaccination records to show proof of…