James Patient Services Representative PRN

James Island Patient Services Representative PRN

Title: Patient Services Representative
Location: James Island Novant Health Urgent Care Center
Status: PRN

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. We are committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Up To Date  Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, Dental, Vision Insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

Novant Health Urgent Care is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, and ensures the overall appearance of the front office. The PSR also ensures accurate patient demographics, enters charges into the system, and collects co‑payments as needed.

• Recognizes patient distress and acts as necessary.
• Greets patients and ensures that the sign‑in process is completed; informs patients of the approximate wait time and explains delays.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co‑payments, and corrects information in patient demographics and with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and keeps the waiting room and front area tidy.
• When needed, refers patients to the billing department for assistance.
• Performs daily balancing (proofing/posting) and deposits as required.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to climb a ladder, bend, and lift overhead up to 20 lbs.
• Assists in training new employees and maintains compliance with training in the Code of Conduct, time‑keeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Completes the PSR career development program within the first year of employment.
• Other duties as assigned.

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12‑hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct

An ideal candidate would also have:

• Previous experience working in a patient services representative position.