Customer Service Specialist

Overview

As a pediatric-focused Durable Medical Equipment company with operations in 10 different states, Neb Doctors services patients, providers, and payers with a primary focus on respiratory equipment and supplies, breast pumps and supplies, maternity products and supplies, and phototherapy equipment.

As we continue to expand, we are looking to add multiple Customer Service Specialist positions during the first quarter of 2026.

• Processing orders for respiratory equipment and supplies, breast pump equipment and supplies, maternity products and supplies, and phototherapy equipment as requested and directed by management.
• Trouble-shooting equipment issues and replacement equipment as needed.
• Responding to Patient inquiries related to patient statements/patient balances.
• Responding to requests and questions from providers (medical offices, clinics, urgent cares, hospitals etc).
• Assisting with insurance eligibility verification, benefits confirmation, and prior authorization requests and follow-up with payers.
• Assisting with payer-related audit requests and patient record requests as directed.
• Other projects and tasks as needed.

• Acting as primary local contact for corporate headquarters.
• Acting as the local liaison for vendors servicing the location (i.e. HVAC, Shredding Services, Telephone Providers, Landlords, etc.).
• Acting as the primary local contact for site inspections by Medicare, Medicaid, Licensing, or Accreditation entities in conjunction with the corporate headquarters responsible party.

• College degree preferred.
• Knowledge of Durable Medical Equipment preferred.
• Knowledge of medical insurance, government payers (Medicare and Medicaid), managed care plans, deductibles, co-pays, and contractual adjustments.
• Minimum of 2 years’ experience posting insurance charges and payments and working medical accounts receivables preferred.
• Fast and accurate data-entry skills required.
• Excellent written and verbal communication skills.
• Intermediate MS Word, Adobe, and Excel experience.
• Multi-task oriented skills.
• 100% in the office position.

• Hourly Range of $17-19 commensurate with experience
• Full-time - 40 hours per week
• Major medical and dental insurance benefits
• 401K
• ESOP Shares - we are an employee-owned company and employees earn shares annually