Scheduling Coordinator-PN

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PN Access and Authorizations
Full Time
Day Shift
M-F 8a - 5p

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care.

Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first Heart

CARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Performs advanced scheduling functions in the appointment scheduling system applications. Ensures that all provider schedules are accurately loaded in a timely manner. Works very closely with the office manager/medical office supervisor, business office staff, clinical staff and all providers to enhance the workflow of the entire department. Greets patients and visitors, answers telephone and performs a variety of routine duties. Performs advanced scheduling functions including the loading of new appointment schedules, loading changes to previously loaded schedules, and coordinating provider schedules.

Provides daily oversight for appointment scheduling team operations and coordinates appointment scheduling team activities.

Some offices/departments may require the Scheduling Coordinator-PN to perform order-entry tasks with second sign-off by provider, as needed or assigned by the Manager

• Minimum Education:
  
  High School Diploma or Equivalent
• Minimum Years of
  
  Experience:
  
  6 months scheduling experience in a healthcare setting
• Substitutable
  
  Education & Experience:
  
  None.
• Required Certifications/Licensure:
  None.
• Required Training:
  Prior experience utilizing medical terminology and CRT in a physician practice setting;
  Experience with Microsoft Office applications (Outlook, Word, and Excel.); 6 Month training/probationary period to demonstrate proficiency.

• Oversight of appointment scheduling for one or more providers.
• Manage work‑flow of all appointment scheduling procedures including, but not limited to:
  • Ensuring the proper pre‑registration of new patients into the system
  • Follow up on reports to ensure accuracy of patient schedules and call‑backs to patients as needed
  • Loading new schedule templates
  • Rescheduling patients due to provider absences (planned and unplanned)
  • Notifying key departments of call changes
  • Apply clerical and clinical knowledge for the purposes of scheduling patient appointments
• May be responsible for order entry duties associated with scheduling. May enter in accordance with Epic based order entry capabilities.

• Answer telephone, schedule appointments, provide call transfers to appropriate area as needed, and generally assist patients with questions.
• Serve as the designated trainer to coworkers for all activities related to the appointment schedule.
• Provide trouble‑shooting and problem resolution for hard‑to‑find and/or work‑in appointments.
• Perform schedule accuracy audits as necessary.
• Exhibit proficiency in other front office clerical areas of the physician practice.
• Must fill‑in when needed at other clerical areas as requested by management.
• Perform other duties as assigned.

We are committed to offering quality, cost‑effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Emplo…