Patient Access Representative

Join to apply for the Patient Access Representative role at Lexington Health

Central Registration, Full Time, AM Shift, 6am-2:30p

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607‑bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care.

Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first Heart

CARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Greets and registers all patients who present themselves for medical services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate authorizations and/or referrals. Collects Point of Service payments as appropriate and accurately record payments.

• Minimum Education:
  
  High School diploma or Equivalent
• Minimum Years of
  
  Experience:
  
  None
• Substitutable
  
  Education & Experience:
  
  None
• Required Certifications/Licensure:
  None
• Required Training:
  Must attend departmental approved training sessions to maintain the position (Minimum of 8 Hrs required);
  Experience with personal computers (PC’s), possess excellent oral and verbal communicative skills and demonstrates ability to work well with people and handle potentially stressful situations;

• Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters and/or staffing issues.
• Ability to think analytically in order to produce quality work; works efficiently and professionally.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests/needs, i.e., hard of hearing, etc.
• Ability to work independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.
• Must possess appropriate interviewing, communication and negotiation skills, including the ability to listen.
• Must work be able to work closely with department during disaster team drills and enactments.
• Obtains and enters demographic and financial information to ensure the accuracy of the patient’s Medical Record and the appropriate identification and signatures required by law.
• Enters information from the physician’s order into the appropriate patient’s EHR.
• Schedules appointments from the physician order entry when needed.
• Interview patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of driver’s license and insurance cards.
• Assist patients to appropriate departments and/or nursing units.
• Communicates face‑to‑face and by way of phone with patients and patients’ representatives as needed.
• Obtain Workers Compensation information at the time registration and verify as needed

• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Collects Point of Service payments as appropriate and accurately records payments, adhering to the precautions as set forth by the Supervisor.
• Verifies balance of Cash Drawer in assigned location of Patient Access when drawer is opened and closed. Generates a trial balance when closing the Cash Drawer, and…