Program Director, MUSC

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

Ranked among the top 1 % of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit

• Oversight and management of facility‑level operations for a Free‑Standing Emergency Room and Urgent Care Hospital Outpatient Department
• Complete P&L responsibility for the facility(s)
• Integration of operations with all applicable hospital departments (e.g., Nursing, Radiology, Laboratory)
• Coordination and integration of provider activities with the Medical Director
• Maintain consistent operational procedures and a patient‑oriented customer service culture
• Track and maintain facility operational metrics against benchmarks
• Coordinate with hospital partners for clinical recruitment and training
• Champion the facility’s culture and serve as a cultural champion
• Manage facility department leadership staff
• Participate in regulatory and accreditation preparedness and survey processes
• Engage in local marketing activities and collaborate with the Regional Vice President and Joint Operating Committee on budget development
• Manage customer service experience and measure, track, and report customer satisfaction levels
• Drive volume and center‑level growth

• Bachelor’s degree required;
  Master’s/MBA preferred, RN license preferred
• Alignment with core values and servant‑leadership mindset
• Strong verbal and written communication skills
• Strong relationship‑management skills
• Ability to work collaboratively across multiple organizations
• Solid understanding of healthcare operations and hospital‑based reimbursement (coding, billing, collections)
• Highly motivated with initiative, independence, and curiosity
• Self‑driven, able to work well under pressure and adapt to shifting priorities
• Ability to manage multiple projects simultaneously
• Minimum of 7 years’ experience within the healthcare sector
• Minimum of 3 years’ experience in healthcare management; multi‑site experience preferred

This job operates in a healthcare setting. The employee is regularly required to talk and hear, use close and distance vision, color vision, peripheral vision, depth perception, and adjust focus. The position involves moderate noise from phones, computers, printers, and medical equipment. It requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, crouching, and lifting and supporting patients.

This job operates in a healthcare setting with potential exposure to radiation, noise, infectious/diseasable conditions, blood, chemicals, odors, gases, and dust.

Exempt/Salary; full‑time.

Primary local travel between facilities; occasional out‑of‑area or overnight travel may be required. The incumbent will be responsible for their own transportation.

Role duties may change at any time without notice.

Intuitive Health is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.