Specialist , Servicing Quality Control

Situs

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At Situs

AMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role includes Servicing Quality Control (SQC) activities will include (i) the identification of the proper documentation for data capture, (ii) the capture of such information within system or other designated area (including a client system), (iii) running embedded rules and logic against such information, and (iv) clearing validations and/or applying exceptions that may be appropriate for the item in question.

This position may include occasional off-site travel to perform servicing QC reviews at client or counter‑parties place of business. SQC reviews are performed to determine compliance with Investor and Regulatory servicing guidelines, including FHA, FNMA, FHLMC, VA, USDA, and the Consumer Financial Protection Bureau (CFPB). Specific focus on Loan Administration on current/performing loans including New Loan Setup, Servicing Acquired/Transferred, ARM Loans, Escrow Administration, Borrower Complaints, Customer Service, and general loan servicing.

The Specialist I will be responsible for performing these core tasks in addition to performing secondary QC reviews of these reviews performed by Specialist I’s and their peers. As a result, the Specialist I must have demonstrated a strong grasp of all applicable reviews scopes and be able to deliver loan‑level feedback as needed. The Specialist I will participate in client facing phone calls to describe the results of the work performed and defend audit results.

• Review loan packages, servicing guidelines, or data files to identify the documentation necessary for the review
• Perform QC Reviews for peers
• Perform QC reviews of report extracts to ensure accuracy of number of files audited, number of exceptions cited, and guideline citations match exceptions
• Defend audit results on client-facing phone calls
• Act as a subject matter expert in their area of review for internal, client-facing, and servicing-facing needs
• Capture required information from such information (which may include bookmarking the relevant pages where such information can be located) in a designated place which will usually be a Situs
  
  AMC or client designated system
• Review system questions to test system information against documentation provided and handle any exceptions that may come from the review. Apply exceptions and handle validations where necessary to ensure a complete and accurate review
• Elevate questions to management when such items arise
• Identify problems with files and/or job notes to management overseeing your engagement
• Ensure a full and accurate loan file review
• Accurate tracking of the time spent on reviews
• At least three years of related servicing experience preferred
• Ability to meet production quality and service standards
• Adherence to all company policies and procedures
• Self‑motivation and reliability
• Prompt and regular attendance is required
• Such other activities as may be assigned by your manager

• College degree / training in Finance / mortgage banking desired or equivalent combination of education and experience
• Entry‑level support staff with 0-2 years of relevant experience
• Ability to meet production quality and service standards
• Adherence to all company policies and procedures
• Self‑motivation and reliability
• Excellent PC skills and possess high level of proficiency in Microsoft products
• Strong communication (written and oral) skills
• Analytical ability and good judgment
• Detail oriented and organized
• Demonstrate professional behavior and teamwork, punctual and dependable
• Strong overall…