Dillon Amphitheater Ticketing Lead

Approximate Start and End Dates

June 1 through Sept. 27

The ticketing lead position will be responsible for providing exceptional customer service, processing ticket sales, troubleshooting ticket issues, fulfilling VIP guest list requests, and assisting guests with general ticketing inquiries for Dillon Amphitheater and Town of Dillon events. This position will assist the Customer Experience Coordinator in overseeing box office and ticketing operations. This role requires leadership, strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, high-energy environment.

This is a summer seasonal, part-time position with hours varying from three (3) to six (6) hours per event, and one (1) to four (4) events per week, beginning early June through late September. Must be available to work flexible shifts and days, including nights and weekends. Ticketing lead must be able to work a minimum of 21 ticketed events.

Customer Experience Coordinator

• Provide excellent customer service to the public, event attendees, coworkers and partners at all times. This includes having professional interactions with customers, providing accurate information and having general knowledge of Town of Dillon events and happenings.
• Provide training and supervision to ticket scanners in tandem with the Customer Experience Coordinator, ensuring efficient and professional operations.
• Process ticket sales, exchanges, and will-call orders efficiently and accurately.
• Prepare and organize VIP guest lists for fulfillment at the box office.
• Troubleshoot ticket issues and assist patrons in resolving order discrepancies.
• Assist with the setup and breakdown of the box office and ticketing areas, including signage, equipment, and technology.
• Respond to email and phone inquiries, as needed.
• Responsible for the accurate scanning and confirmation of tickets and registrations.
• Assist with the ingress and egress of Dillon Amphitheater patrons, employees, staff and vendors.
• Duties may also include setup and breakdown of venue, which may include, but is not limited to, staging and set up/teardown for events and recreation programming, tents and gates set up and teardown, and setting up/tearing down security equipment and concessions areas.
• Duties may also include , participant registration and check-in, bag checking, light security, assisting with concessions and merchandise sales, and assisting with recreation events and activities.
• Maintain cleanliness of venues before, during and after an event. Ensure all work areas and facilities are clean and safe for participants, guests and staff. This includes picking up, sorting, and moving trash and recycling; and cleaning up bathrooms, portable toilets, and other messes.
• Adhere to event safety standards through crowd management training (provided).
• Responsible for responding to and communicating incidents and emergency situations, including, but not limited to:
  First Aid, severe weather, and missing child events.
• Provide support to other facets of the events and recreation operations as assigned by supervisors.
• Other duties as assigned.

• Must be able to work outside in all weather conditions.
• Exposure to sun, heat, cold, dust, precipitation, fuel, grease, trash and other conditions and chemicals commonly found in an events and recreation environment.
• Exposure to loud noise, large crowds, and an active concert environment.
• Must be able to stand for extended periods and perform light physical activity such as setting up and dismantling equipment.
• Requires use of a mobile ticketing system, radio, and other venue-related technology.

The work environmental characteristics and physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual regularly works in outside-weather conditions. The individual frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and may experience the risk of electrical shock.

The noise level in the work environment ranges from quiet to very loud. Must be able to work in a loud noise environment for extended periods of time. Must be able to wear a radio earpiece during shifts. Hand-eye coordination is necessary to operate a computer, tablet, mobile radio and mobile phone.

While performing the duties of this job, the individual is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The individual frequently is required to stand, walk, and talk or hear. The individual is also required to sit; climb or balance; stoop, kneel,…