Supervisor, Membership Services

Internal Reference Number: R1048635

Assists in membership/enrollment, billing, collections, and/or customer service aspects for assigned department(s). Responsible for providing prompt, quality processing, enrollment, customer service, cash management activities, and administrative services for groups/agents, small groups, and/or policyholders.

This is a full-time, Monday-Friday position. Work hours vary between 8:00 a.m. and 6:00 p.m., with extended hours during open enrollment period and based on business needs. After initial training is completed onsite at the 4101 Percival Rd., Columbia, SC 29229 location and performance standards are met, the position will offer a hybrid work setting.

• Assists management with verifying the accuracy and timeliness of workflow functions. Serves as liaison, coordinating with other departments as needed. Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions.
• Influences training needs for department to provide excellent customer service with customers, marketing, management/others.
• Performs quality control functions for work performed. Develops work plans to improve quality performance. Prepares/reviews weekly/monthly reports. Works with internal and external departments, customers, and agencies to resolve issues that may arise.
• Participates in the planning, organizing, and implementation of new groups, renewing groups, and existing groups. Develops, maintains, and updates procedures. Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc.

• Required Education
  :
  Bachelor's Degree.
• Degree Equivalency
  :
  Four (4) years job related work experience or Associate's and two (2) years job related work experience
• Required Work Experience
  :
  Three (3) years of experience in membership, billing, claims processing, accounting and/or customer service, or a combination of these areas. One (1) of the three (3) years must be in a team lead/leadership role OR equivalent military experience in grade E4 or above.
• Required
  
  Skills and Abilities
  
  :
  Knowledge and proven ability in a membership or billing system. Good judgment skills. Demonstrated proficiency in spelling, punctuation, and grammar. Demonstrated verbal and written communication skills. Effective customer service and organizational skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Basic business math proficiency. Ability to lead and motivate employees.
• Required Software and Tools
  :
  Microsoft Office
• Work Environment
  :
  Typical office environment. Travel between office buildings. Some/frequent out of town travel.

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.
• Incentive Plan.
• Merit Plan.
• Continuing education funds for additional certifications and certification renewal.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email  or call , ext. 47480 with the nature of your request. We will make a…