Senior Specialist, Product Support

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick‑up truck & rugged SUV marketplace byp>

• Provide online technical support to our Scout technicians and workshops worldwide to ensure accurate diagnostics and effective repairs of our vehicles.
• Ensure the definitive and correct repair of complex cases through technical visits to our workshops (flying doctor).
• Provide Quality Assurance department with early warnings through constant field monitoring of product failures (failure modes, repair costs, warranty claims, tow‑ins, repeated repairs, etc.), enabling them to define corrective measures for continuous product quality improvement and enhanced customer satisfaction.
• Document all identified product quality issues (TPI) and feed this information into the Quality Assurance’s Fault Elimination Process (FAP).
• Document and publish technical bulletins (TPIs) for our workshops, detailing the identified failure repairs.
• Analyze repeated repair cases to identify workshop process deviations and define corrective measures to ensure customer satisfaction.
• Monitor the quality of new vehicles during the 12‑week launch period through the VW Group process “Profianlauf.”
• Organize and conduct training seminars (API) for workshop technicians on current technical issues in our vehicles.
• Conduct investigations and root cause analyses of product safety incidents, providing recommendations for resolution and if necessary, turning the case to the product safety committee (APS).
• Coordinate with the Legal and CRM departments to launch recall/service actions, providing detailed repair instructions and ensuring the availability of spare parts and/or software updates.

Location & Travel Expectations
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• This role will be based out of the Scout Motors location in Columbia, South Carolina.
• This role requires daily attendance in the office, with regular in‑person meetings and events.
• The role requires regular attendance at meetings and events in other Scout locations, such as Novi, MI, and Fremont, CA.
• Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. Valid driver’s license required. Passport required.

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast‑paced, high‑growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring:

• Bachelor’s degree in engineering or a related field.
• Extensive experience in product support or product safety within the automotive industry.
• In‑depth understanding of ICE and EV technologies, including diagnostic procedures, repair methodologies, and quality assurance standards. Familiarity with automotive engineering principles.
• Ability to develop and implement simpler and faster diagnostic solutions.
• Strong analytical skills to interpret data, identify trends, and make data‑driven decisions.
• Proven ability to identify complex problems, develop innovative solutions, and implement effective strategies to address challenges in product support operations. Strong critical thinking and decision‑making skills to navigate ambiguous situations and drive results.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in German is a plus.
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Ability and willingness to travel domestically and internationally as required, approximately 10% of the time.
• Valid driver’s license required.
• Passport required.

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select…