Warehouse Customer Service Rep

Location: Hardeeville

Base Pay: 18.00 per HOUR

We are seeking an experienced Customer Service Representative to support operations in our warehouse. This role is the main communication link between customers, warehouse staff, ...

Continue reading "Warehouse Customer Service Rep"

We are seeking an experienced Customer Service Representative to support operations in our warehouse. This role is the main communication link between customers, warehouse staff, and logistics partners, ensuring accuracy, compliance, and timely service in a temperature-controlled environment.

Shift:

Monday-Friday 8am-5pm

OT and Weekends as needed

Key Responsibilities:

• Handle customer inquiries regarding orders, inventory, delivery schedules, and product availability

• Coordinate with warehouse teams to track shipments, resolve discrepancies, and ensure proper handling of food-grade products

• Maintain accurate documentation, order entries, and system updates in accordance with food safety standards

• Communicate proactively with customers about delays, changes, or issues

• Support scheduling, routing, and carrier communication for inbound and outbound loads

• Ensure all customer interactions align with regulatory and warehouse compliance requirements

Qualifications:

• 2+ years of customer service experience, preferably in food storage, distribution, or logistics

• Strong attention to detail and understanding of warehouse or cold-storage processes

• Ability to multitask in a fast-paced, temperature-controlled environment

• Proficiency with warehouse management or order-entry systems

• Excellent communication and problem-solving skills
Job Requirements:

• Provide timely, courteous, and accurate customer support via phone, email, and in-person interactions
• Maintain professionalism in all written communication, including polished and well-structured email responses
• Use Excel to track customer inquiries, update logs, and support reporting tasks
• Creating BOL's, getting them signed by the driver, scanning BOL to customer
• Checking driver in, verifying seals, coordinating with warehouse team to place driver to door
• Resolve customer issues with empathy, clarity, and a people first approach
• Collaborate with internal teams to ensure smooth communication and efficient problem-solving
• Maintain detailed records of customer interactions and follow-up actions
• Support administrative tasks as needed to keep daily operations running smoothly
• Uphold company standards for service quality, accuracy, and responsiveness