Receptionist Intern

As a Receptionist Guest Experience Coordinator
, you will be the face of Zen Alchemy Spa. This role combines customer service, front desk duties, admin support, and basic collaboration handling. You’ll ensure a seamless, personalized guest experience from the moment clients arrive while helping the team operate efficiently behind the scenes.

Responsibilities:

Guest Experience & Front Desk Operations

Welcome and attend to spa guests with warmth, professionalism, and care.

Manage appointment bookings, rescheduling, and cancellations via online systems, Whats App, calls, and walk-ins.

Perform client check-in and check-out processes, including accurate payment handling and daily sales recording.

Oversee opening and closing duties of the spa.

Promote spa packages and retail products in a friendly and approachable way.

Maintain a clean, organized, and inviting reception area.

Communication & Coordination

Coordinate daily with spa therapists and management to ensure smooth service flow.

Assist with therapist schedules and treatment flow.

Reply to client inquiries, messages, reviews, and comments on social media platforms.

Help with influencer visits, collaborations, and marketing content sessions.

Administrative & Inventory Support

Update and maintain client records and sales reports.

Monitor inventory levels and assist with packaging client parcels.

Support daily operations by ensuring all SOPs are followed.

Learning & Development

Gain hands-on experience in spa reception, guest service, and wellness industry operations.

Develop communication, organization, and multitasking skills in a professional environment.

Learn basic sales and marketing support for a service-oriented business.

Participate in team meetings and contribute ideas to improve guest experience.

Requirements:

Minimum SPM;
Diploma in Hospitality, Tourism, Business, or related field is an advantage.

1–2 years of experience in customer service, front desk, or administrative roles preferred.

Strong communication skills in Bahasa Malaysia and English (Mandarin/Tamil is a plus).

Confident in using booking software (e.g., Fresha), Whats App Business, and basic social media interactions.

Comfortable with Google tools such as Sheets, Drive, and Meet.

Friendly, punctual, reliable, and committed with a high standard of professionalism.

Strong organizational skills with attention to detail and problem-solving abilities.

Able to work independently and as part of a team.

Comfortable appearing in social media video content as part of brand engagement.

Commission on spa passes and product sales

Staff discounts on spa services and retail products

Career growth and learning opportunities

1x free monthly massage

1x off day on your birthday

Supportive and collaborative team environment