Front Desk Guest Svc Agent

Join to apply for the FRONT DESK GUEST SVC AGENT role at Big Smoke Burger

1 month ago – Be among the first 25 applicants

• Greet guests with warmth and professionalism – first impressions matter!
• Answer phones, emails, and inquiries with a smile.
• Check-in/check-out guests /manage reservations.
• Provide quick, accurate information about our services, policies, and amenities.
• Collaborate with other departments to ensure a seamless guest experience.
• Handle payments and maintain organized records.
• Keep the lobby/front area tidy, welcoming, and stress-free.

• Competitive pay with opportunities for bonuses or performance incentives.
• Career growth – we love to promote from within!
• Flexible scheduling options to support work-life balance.
• Comprehensive training so you feel confident from day one.
• A supportive team culture where your ideas and energy are valued.
• Benefits: Hotel discounts, 401K, Medical, Dental, Vision Insurance, PTO.

• Friendly, approachable, and genuinely enjoys helping people.
• Organized and detail-oriented – you can juggle multiple tasks with ease.
• Tech‑savvy enough to learn scheduling or booking systems quickly.
• A clear communicator, both in person and over the phone/email.
• Reliable, punctual, and eager to contribute to a positive team environment.
• Experience in hospitality, customer service, or office reception is a plus (but we’re happy to train the right person!).

Here, you’re more than a Front Desk Agent – you’re the heart of our guest experience. Every day, you’ll meet new people, solve new challenges, and help create moments that matter. If you want a job that’s more than just “clocking in and out,” this is it.