Call Center Representative – Medicaid Member

Call Center Representative – Medicaid Member Support at Conduent State Healthcare, LLC summary:

This onsite Call Center Representative role involves supporting South Carolina Medicaid members by answering inquiries, providing eligibility information, and assisting with applications. The position requires at least one year of call center or related experience and includes paid training and full benefits. The role focuses on empathetic communication, problem resolution, and adherence to established policies to ensure member satisfaction.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Call Center Representative – Medicaid Member Support

ON-SITE Only in Columbia, SC

$16.00 Hourly

Join the Conduent Customer Service Team

Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Representatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support!

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you:

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying.
• Equipment provided.
• Paid training
• Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
• Full-time schedule (40 hrs. per week)
• Career Growth Opportunities
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
• No Weekends
• Perk Spot - Employee discount program

Requirements:

• Must be at least 18 years of age with a high school diploma or GED.
• Background screening required.
• Must pass the Call Center - Service Skills Assessment Test.
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs.

Summary:

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing:

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.

Preferred Skills/Experience:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.…