Overnight Member Services Representative

Overnight Member Services Representative

Job Summary: The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

• 401(k)
• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Execute membership related functions such as sign-ups, contact/billing updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked and clutter-free following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment.

• Ability to pass a background check.
• Willing to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnight).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team-building competitions, sales contests, and social events

Additional Information
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Entry level

Part-time

Other

Hospitals and Health Care