Service Administrative Assistant

About the Customer Service Representative Position

Our customer service representative, or CSR, will be the main point of communication with customers contacting our office. You will provide pool cleaning/scheduling information and resolve developing problems that our clients might face with precision and competence. Your main roles in this position is effective communication and administration with our customers and field personnel.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our team can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigating if they don't have enough information to address and resolve any issues that may arise.

Your goal will be to ensure exceptional service standards, keep detailed records, and sustain a high level of customer communication and satisfaction - and internal company communication as well.

If this describes you, please apply.

Hours of work are between 7am-5pm, Monday - Friday

• Handle high amounts of incoming calls
• Identify and evaluate customers' needs to deliver satisfaction
• Communicate and collaborate with route department team members
• Build sustainable relationships of trust through open and interactive discussions with customers and our field personnel
• Provide accurate, valid, and comprehensive information by using company approved methods/tools
• Reach personal/customer service targets and call-handling goals
• Manage complaints and collaborate with your team to provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of interactions with customers and team members. Process customer accounts, and maintain accurate and up to date information
• Follow communication procedures, guidelines, and maintain records
• Go the extra mile to engage customers

• Proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding customer communication requirements
• Strong phone administration skills and active listening capabilities
• Strong experience with data entry systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills - oral and written
• The ability to multi-task, prioritize, and control time effectively is a must for this position
• Ability to work under pressure in a high-volume, fast-paced environment
• Team player who always maintains a positive attitude
• Ability to interact with clients and co-workers in a respectful and polite manner
• Experience working with Microsoft Outlook, Word, and Excel
• High school degree minimum

Aqua Blue Pools is home to a team of motivated professionals united by a mission to provide elite customer service and the highest quality pool construction, pool maintenance, and service, and have fun doing it! We do this for our clients and peers.

We believe in creating a great experience for our customers and peers alike. We stay nimble to evolve in an ever-changing environment. And, we value communication and integrity as essential. We've been doing this since 1991 in the Low country and seek long-term team members who can join in on this journey with us.

As a team member of Aqua Blue Pools, you are provided with programs designed to fulfill your life goals, personally and professionally:

• Health, vision and dental insurance for employee (post-90 days)
• 401k (employer match)
• Maternity and paternity leave options
• Paid holidays and vacation