Front Desk Coordinator

Job description

We are seeking a dedicated individual to join our team as a Front Desk Coordinator. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and educating clients about available services. Working hours are flexible; you will work 20-25 hours weekly. Salary is $22.00 per hour.

• Health plan
• Dental plan
• 401k

• Answer phone calls and emails promptly, addressing inquiries, and providing information about our services, packages, and pricing.
• Greet clients warmly and assist them with checking in and filling out necessary forms.
• Maintain a clean and organized reception area, ensuring it reflects the high standards of our office.
• Schedule appointments for services, consultations, and follow-up visits, utilizing our booking system efficiently.
• Collaborate closely with the office staff to coordinate appointments, handle client requests, and manage any scheduling changes or cancellations.
• Contribute to a positive and supportive team environment, assisting colleagues with tasks as necessary.
• Process client payments accurately and efficiently, including handling cash, credit card transactions, and invoicing.

• Excellent interpersonal and communication skills, with a friendly and professional demeanor both in person and over the phone.
• Previous experience in a receptionist or customer service role, ideally within the medical spa, beauty, or healthcare industry.
• High school diploma or equivalent; additional education or training in hospitality, customer service, or related field preferred.
• Strong organizational abilities and attention to detail, capable of multitasking and prioritizing tasks effectively in a fast-paced environment.
• Ability to remain calm and composed under pressure, resolving conflicts and handling difficult situations with diplomacy and tact.