Bilingual; English​/Spanish Customer Service Representative

Overview

Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Bilingual (English/Spanish) Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You ll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do.

You can enjoy the benefits of working in a supportive environment that values your skills and contributions.

Become a trusted resource for our Spanish-speaking members and help us foster a community of financial success and accessibility.

Your day as a Bilingual (English/Spanish) Customer Service Representative

• Assist members with inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every interaction.
• Address member needs efficiently, including account inquiries or resolving issues.
• Engage with members over the phone, delivering personalized service while maintaining a positive and professional demeanor.
• Collaborate with team members to enhance service delivery and uphold standards of excellence.
• Regularly update knowledge of products and services to provide accurate information and recommendations.
• Nurture relationships and foster customer loyalty to support a member-focused experience.

• Strong verbal and written communication skills in both Spanish and English.
• Active listening, empathy, and problem-solving abilities.
• Professional demeanor and adaptability in a dynamic environment.
• Time management and organizational skills for handling multiple tasks while delivering exceptional service.

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!

If this sounds like the right job for you, don t wait - apply today to join our team. We look forward to hearing from you!