Bank Call Center Representative - X10 Shift

Bank Call Center Representative - 4X10 Shift

Join to apply for the Bank Call Center Representative - 4X10 Shift role at MCI

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Savannah, GA – Our mission is to foster an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

• Respond promptly to customer calls and online inquiries.
• Investigate and resolve account‑related issues.
• Provide guidance on banking products and services.
• Accurately document all customer interactions.

• High School Diploma/GED.
• 1–2 years of customer service experience (banking preferred).
• Strong numeracy and communication skills.
• Availability for evening or extended hours.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings:
  Secure your future with retirement savings programs where available.
• Disability Insurance:
  Short‑term disability coverage is available.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Internal promotions provide significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant. If reasonable accommodations are needed, please contact Human Resources.

MCI embraces differences and believes diversity is a benefit to our employees, customers, and community. All aspects of employment at MCI are based on merit and qualifications. MCI is a non‑discriminatory employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic.

• Entry level

• Full‑time

• Other

• Outsourcing and Offshoring Consulting

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