Bank Call Center Representative - Mid-shift

Bank Call Center Representative - Mid‑shift

Position Overview
MCI is a technology‑enabled business services company that operates call centers worldwide. We deliver customer experience (CX), business process outsourcing (BPO), and cloud‑technology solutions across many industries, including finance. The Bank Call Center Representative will handle banking inquiries and transactions during mid‑shift hours, providing accurate and courteous service in a remote environment. All applicants must complete a full application and a pre‑employment test.

• Respond promptly to customer calls and online inquiries.
• Investigate and resolve account‑related issues.
• Provide guidance on banking products and services.
• Accurately document all customer interactions.

• High School diploma or GED.
• 1–2 years of customer service experience, preferably in banking.
• Strong numeracy and communication skills.
• Availability for evening or extended hours.

• Must be authorized to work in the country where the job is based.
• Must submit to a Level II background and/or security investigation.
• Must submit to drug screening (not applicable in Canada).

Starting compensation is based on experience. MCI offers a competitive benefits package that includes:

• Paid Time Off and holidays.
• Performance incentives and rewards.
• Health, dental, and vision coverage.
• Retirement savings plans.
• Disability and life insurance.
• Accident and critical illness supplemental insurance.
• Career‑growth opportunities and paid training.
• Casual dress code in a collaborative work environment.

The role is largely sedentary, requiring use of a computer, phone headset, and occasionally moving objects up to 40 pounds.

MCI provides reasonable accommodations under the ADA for qualified applicants with disabilities, unless it causes undue hardship.

MCI maintains a workplace free from discrimination. All employees and applicants are considered solely on merit and qualifications, regardless of protected characteristics.