Mgr, Account Management

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Columbia, SC, US, 29217 Remote, US, 31999

The Division:
Group Voluntary Benefits

Job

Salary Range: $100,000 - $125,000

Job Posting End Date: March 31, 2026

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Strong organization and time management skills
• Ability to lead large projects and work effectively in a matrix environment
• Excellent writing skills enabling the ability to write complex RFPs, understand, and amend contract language
• Excellent interpersonal and communication skills
• Possesses high level of technical skills as well as product and industry knowledge

• Bachelor's Degree in Business Administration or a related field
• Five or more years of professional job-related work experience
• Experience in an Account Management/Account Executive role building and maintaining complex relationships between executive contacts and brokerage firms

Or an equivalent combination of education and experience

Less than or equal to 10%

• Assists upper leadership with day-to-day management of the Account Management team with responsibilities including but not limited to account service support and retention.
• Responsible for the onboarding, training, and development of new account management professionals, providing them with the necessary tools and resources to develop successful client relationships.
• Conducts training for team members who come onboard and provide them with the necessary tools and resources to develop successful client relationships; stay up to date with best-in-class practices for relationship management; provide coaching and follow up training to team as needed
• Develops and maintains strong relationships with clients, both internal and external, by providing proactive communication and regular reporting that is then distributed through dedicated service roles;
  Identifies and addresses trends impacting overall account health and consistently promotes opportunities to increase rapport with accounts.
• Serves as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & technology; collaborates with internal stakeholders on go to market strategy; manage and collaborate with each operational area to ensure overall organization growth and success.
• Works cross functionally with internal partners to quickly resolve any client or broker escalations, whether relating to technology, claims, billing, etc
• Perform other duties as necessary

The salary range for this job is $100,000 – $125,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good…