Customs Operations Billing and Document Reconciliation Agent

Job Title: Customs Operations Billing and Document Reconciliation Agent

Job Location: Columbia, SC

We have an exciting opportunity for a Customs Operations Billing and Document Reconciliation Agent to support customer billing activities and internal and external account reconciliation processes. This position will be based in Columbia, South Carolina. In this role, employees have the opportunity to expand technical skills, deepen knowledge of customs operations and billing systems, and pursue meaningful professional development. Successful team members can grow into advanced roles such as Senior Billing Specialist, Lead Reconciliation Analyst, Customs Brokerage roles, Team Lead, or other positions within our Customs Solutions organizations offering a clear and rewarding career path within DHL.

• Process customer billing of medium complexity requiring strong understanding of INCOTERMS, billing procedures, and Accounts Payable/Receivable principles.
• Ensure timely and accurate billing of assigned customs brokerage transactions in accordance with established policies and procedures.
• Perform reconciliation of documents and billing elements to ensure completeness and accuracy prior to invoicing.
• Identify and resolve billing discrepancies by reviewing customer profiles, shipment data, and supporting documents.
• Conduct data audits, validate billing inputs, and maintain audit‑ready documentation.
• Utilize DHL systems‑including Customs Management, CW1, and EDM‑to trace shipments, update data elements, execute virtual bill print functions, and manage workflow queues.
• Upload, index, and manage documents in imaging systems to support billing and reconciliation requirements.
• Collaborate with Finance, Operations, and Brokerage teams to address billing disputes, adjustments, and escalations.
• Adhere to revenue recognition guidelines, internal controls, and compliance standards.

• High school diploma required;
  Associate's or Bachelor's degree in Business, Accounting, Logistics, or related field preferred.
• 3‑5 years of experience in billing, accounts receivable/payable, or related operational finance role.
• Customer Service Experience is preferred.
• Customs brokerage exposure and Cargo Wise experience is a plus.
• Strong attention to detail with ability to analyze data and resolve discrepancies.
• Ability to effectively communicate status updates and work collaboratively with internal and external partners.
• Intermediate Microsoft Excel skills including pivot tables, VLOOKUP, and trend analysis.
• Proficient in Microsoft Outlook for email, calendar management, tasks, and collaborative communication.
• Ability to work within Microsoft Teams and One Drive; experience with Microsoft iShare for document upload/navigation.
• Proficiency in Microsoft Word including tables, charts, templates, and document editing.
• Ability to manage workload, prioritize tasks, and meet turnaround times in a fast‑paced environment.
• Knowledge of compliance expectations, data confidentiality, and accuracy requirements in a customs environment.

Pay Range: $21.32 - $28.31/hr. (Based On Experience)

• Compensation:
  Competitive base salary plus role dependent performance‑based incentives.
• 401(k) Match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan:
  Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical:
  Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision:
  Optional coverage for exams, frames, and contacts.
• Dental:
  Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long‑term success.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Explore careers with us: DHL Careers.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.