Workforce and Reporting Manager

Internal Reference Number: R1048562

We are currently hiring for a Workforce and Reporting Manager to join Blue Cross Blue Shield of South Carolina. You will be responsible for managing one or more teams responsible for customer service, managing day-to-day operations and workload issues for staff.

Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nation's leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

This position is on-site full-time Monday-Friday in a typical office environment. Employees are required to work the hours of 8:00 AM to 5:00 PM. It may be necessary, given the business need, to work occasional overtime and weekends. This role is located at 17 Technology Circle, Columbia, SC 29203.

Blue Cross Blue Shield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). As a Service Contract Act (SCA) employee, you are required to enroll in our health insurance, even if you already have other health insurance. Until your enrollment is complete, you will receive supplemental pay for health coverage.

Your coverage begins on the first day of the month following 28 days of full-time employment.

• Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.
• Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.
• Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency.
• Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations.
• Monitors expenses and prepares annual budget for team.

• Required
  
  Education:
  
  Bachelor's
• Degree Equivalency: 4 years job-related work experience or Associate's and 2 years job-related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)
• Required Experience: 2 years of health related or customer service work experience. 1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above.
• Required
  
  Skills and Abilities:
  
  Excellent communication, decision making, analytical, and problem solving skills. Excellent interpersonal, time management, and leadership skills. Superior customer service orientation.
• Required Software and Tools: Microsoft Office.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance, Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition, National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex,…