Organizational Change Consultant – Transformation, North America

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

Come grow with us!

This role is a hybrid position and will report to the Eastover Mill‑South Carolina based on business needs. The role requires a minimum of three days per week on‑site at the mill.

$94,900 – $111,600 (Depending on experience)

The Organizational Change Consultant– Transformation, North America plays an important role in supporting Sylvamo’s organizational change management practice, currently focused on driving forward the ambitious, mill‑centered digital transformation goals. The change consultant role is a growth role and focuses on North America‑focused implementation within a global transformation portfolio, supporting the adoption of new technologies, processes, and systems across our operations. The core responsibility for this role is targeting and implementing change management interventions that minimize resistance and maximize employee engagement and adoption.

This role will join the Digital Transformation Organizational Change Management global team and report to the Organizational Change Manager. The Digital Transformation program is scheduled to complete Wave 1 of the corporate scope in 2031, with additional waves of delivery expected.

• Support Sylvamo’s growing internal organizational change management practice, in close collaboration with the Organizational Change Manager, aligned with the North American mill priorities and market.
• Improve and pilot practices for organizational change management including mill‑specific communications plans, sponsor roadmaps, training plans, resistance management plans for specific initiatives, as well as change leadership education and training.
• Target, execute, and sustain focused change plans for digital transformation initiatives with an eye to building a culture of greater change agility and change leadership.

• Enable change management efforts by collaborating with identified cross‑functional experts and teams, particularly the corporate & mill‑specific program and project managers, to support delivery of change to support adoption of digital transformation initiatives.
• Support design, targeting, and execution of communication plans and materials to ensure stakeholders are informed and engaged.
• Draft change‑related content such as newsletters, presentations, and FAQs.
• Act as a point of contact for change‑related inquiries and issues with two North America mills.
• Work closely with third‑party change management and training experts to execute initiatives.

• Collaborate with corporate expert and training teams as well as local, mill‑specific learning leaders to identify local training needs and develop targeted training programs.
• Provide coaching‑like support to mill front‑end supervisors and local leaders to help them address adoption and resistance within their teams.
• Identify potential local points of resistance to change and execute targeted plans to address and mitigate it.
• Provide ongoing support to employees, managers, and other stakeholders throughout the change process.

• Support creation and governance of people‑adoption metrics to measure the effectiveness of change management efforts and the adoption of new processes and technologies.
• Gather formal and informal feedback on the change management process, artifacts, training session, etc.
• Support the development of training and adoption plans to build data literacy and self‑service analytics capability across manufacturing teams.

• Partner with change management, communications and training to ensure end‑user training, documentation, and support models are in place.
• Drive consistent communication and stakeholder engagement across all levels of the organization.
• Champion adoption through establishing structured sustainment plans and regional peer learning networks.

• Minimum of 5 years of…