Organizational Change Consultant – Transformation, North America

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

Come grow with us!

Location: This role is a hybrid position and will report to the Eastover Mill-South Carolina based on business needs. The role requires a minimum of three days per week on‑site at the mill.

Salary Range : $94,900 – $111,600 (Depending on experience)

Position Summary: The Organizational Change Consultant– Transformation, North America plays an important role in supporting Sylvamo’s organizational change management practice, currently focused on driving forward the ambitious, mill-centered digital transformation goals. The change consultant role is a growth role and focuses on North America-focused implementation within a global transformation portfolio, supporting the adoption of new technologies, processes, and systems across our operations.

The core responsibility for this role is targeting and implementing change management interventions that minimize resistance and maximize employee engagement and adoption. This role will be join the Digital Transformation Organizational Change Management global team and report to the Organizational Change Manager. The consultant will be a member of a global team of highly-skilled and experienced experts. The Digital Transformation program is scheduled to completed Wave 1 of the corporate scope in 2031.

Additional waves of delivery are expected. Sylvamo roots our organizational change management efforts in the Prosci Methodology and ADKAR™ model.

Plan & Execute:

• Support Sylvamo’s growing internal organizational change management practice, in close collaboration with the Organizational Change Manager, aligned with the North American mill priorities and market.
• Improve and pilot practices for organizational change management including mill-specific communications plans, sponsor roadmaps, training plans, resistance management plans for specific initiatives, as well as change leadership education and training.
• Target, execute, and sustain focused change plans for digital transformation initiatives with an eye to building a culture of greater change agility and change leadership.

Collaboration and Communication:

• Enable change management efforts by collaborating with identified cross-functional experts and teams, particularly the corporate & mill-specific program and project managers, to support delivery of change to support adoption of digital transformation initiatives.
• Support design, targeting, and execution of communication plans and materials to ensure stakeholders are informed and engaged.
• Draft change-related content such as newsletters, presentations, and FAQs.
• Act as a point of contact for change-related inquiries and issues with two North America mills.
• Work closely with third-party change management and training experts to execute initiatives.

Training and Support:

• Collaborate with corporate expert and training teams as well as local, mill-specific learning leaders to identify local training needs and develop targeted training programs.
• Provide coaching-like support to mill front-end supervisors and local leaders to help them address adoption and resistance within their teams.
• Identify potential local points of resistance to change and execute targeted plans to address and mitigate it.
• Provide ongoing support to employees, managers, and other stakeholders throughout the change process.

Monitoring and Improvement:

• Support creation and governance of people-adoption metrics to measure the effectiveness of change management efforts and the adoption of new processes and technologies.
• Gather formal and informal feedback on the change management process, artifacts, training session, etc and share with Organizational Change Manager to support ongoing improvement.
• Support the development of training and adoption plans to build data literacy and self-service analytics capability across manufacturing teams

Change Management & Sustainment:

• Partner with change management, communications and training to ensure end-user training, documentation, and…