Representative, Enrollment II

Duties

• 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
• 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom .
• 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
• 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
• 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.

Required

Skills and Abilities:

Ability to acquire knowledge of the membership system. Good judgment. Effective customer service and organizational skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.

Required Software and Tools:
Microsoft Office.

Preferred

Skills and Abilities:

Computer systems support knowledge. Knowledge of booklet  preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures.

Preferred Software and Tools:
Working knowledge of database software.

Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials.