Business Support Specialist

WHAT DOES A BUSINESS SUPPORT SPECIALIST DO?

The Business Support Specialist coordinates the handling of resource requests, staffs resources efficiently, and manages compliance and quality as the owner and searcher. This role involves supporting internal projects as a subject matter expert, leading dedicated work streams in program coordination, and aligning with stakeholders while managing utilization, forecasting, and budgeting reports. Additionally, the specialist ensures knowledge management within the community and contributes to the creation of global guidelines and frameworks.

• Referral Coordination:
  Receive home health referrals by phone, fax, or in person.
• Operations Management:
  Ensure smooth intake operations and data gathering for all referrals.
• Scheduling Coordination:
  Schedule initial assessments and home health admissions.
• Patient-Clinician Matching:
  Coordinate admission visits with clinicians, matching patient needs with clinician talents, location, and availability.
• Documentation Screening:
  Screen admission and referral paperwork for appropriate face-to-face documentation, and obtain if not present.
• Insurance Verification:
  Complete insurance eligibility checks.
• Authorization Management:
  Request, track, and manage insurance authorizations.
• EMR Orders Management:
  Complete orders management within the EMR.
• Clerical Support:
  Provide telephone and clerical support to management and other staff members as requested.
• Crisis Management:
  Ability to handle stressful and delicate situations with tact, diplomacy, and attention to importance.
• Communication
  
  Skills:
  
  Ability to communicate effectively with a multidisciplinary team of clinicians, clerical staff, management, patients/families, and referral sources.
• Instruction Compliance:
  Ability to follow instructions from the physician, nursing supervisor, and other professional staff.
• Documentation Assistance:
  Ability to assist with completing patient admission documentation.

• Resource Handling:
  Ensure and execute the process of handling resource requests.
• Resource Staffing:
  Search and staff resources with a high level of efficiency, quality, compliance, and discipline.
• Role Ownership:
  Serve as request owner, role owner, and searching party; check completeness.
• Candidate Validation:
  Validate requests, conduct 3rd party searches, identify and propose candidates according to staffing processes, help on escalations.
• Process Expert:
  Support internal projects/activities as an experienced subject matter expert in a process area.
• Work Stream Coordination:
  Elaborate and coordinate dedicated work streams as part of a program; lead one or more work streams.
• Stakeholder Alignment:
  Perform alignment with stakeholders.
• Management Reporting:
  Management reporting, including reporting based on Utilization, Forecast, and Budgeting.
• Knowledge Management:
  Ensure that regular community knowledge management activities are met.
• Community Leadership:
  Act as lead for communities or other social media found within the SAP Employee Network.
• Global Guidelines Development:
  Support and sometimes create the definition of global as guidelines, frameworks, processes.

• Administrative Support:
  Provide direct administrative support to a team of Volvo automotive technical instructors and technical recruiters.
• Project Purchase Tracking:
  Track and submit project purchase requests.
• Invoice Management:
  Track and submit client invoices for approval and payment.
• Project Administration Assistance:
  Assist the Project Manager with preparing and maintaining administrative records, budgetary estimates, and project status reports.
• Communications Management:
  Prepare and transmit Volvo Car communications to dealers regarding the status of training, trainee assessments, and trainee administration (e.g., lodging, meals, transportation, student requirements, etc.).
• Attendance Assessment:
  Assess weekly attendance numbers for the Volvo Training Center(s) and communicate with the food vendor to ensure proper delivery of food…