Member Billing Coordinator

Description

At Seabrook Island Club, you’re more than an employee—you’re part of a team that values servant leadership, a culture of caring, and a fun, safe work environment. We invest in our people, celebrate teamwork, and take pride in creating exceptional experiences for our members and each other.

The Member Billing Coordinator is responsible for accurately preparing, processing, and maintaining member billing and account records. This role ensures timely invoicing, payment application, account reconciliation, and exceptional service to club members regarding billing inquiries.

• Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making.
• Assist Members with Accounting questions via phone, email, and in person
• Prepare and process monthly member statements, including dues, fees, assessments, and usage charges
• Process billing adjustments, credits, and corrections as needed
• Collaborate with departments to resolve billing discrepancies
• Apply member payments (checks, ACH, credit cards) accurately and timely
• Monitor accounts receivable and follow up on past-due balances according to club policy
• Prepare aging reports and other financial summaries for management
• Complete all other duties assigned by Senior Staff Accountant or Controller

Education: High school diploma required; associate’s degree in accounting, finance, or business preferred

Experience: Two years of experience in an office-based customer service position, preferably in hospitality

Skills:

• Clear, concise written and verbal communications skills
• Ability to work independently and meet deadlines
• Professional demeanor and member-focused mindset
• Strong organizational and time-management skills
• Strong attention to detail and accuracy
• Excellent customer service and communication skills

None

Standard office equipment

Requires sitting, standing, bending and reaching. May require some lifting of up to 30 pounds. Requires manual dexterity sufficient to operate standard office machinery. Requires normal range of hearing and vision. Requires ability to function professionally in a challenging and demanding environment.