Ice Cream Tours Assistant Manager Ben & Jerry's Ice Cream Factory

Ice Cream Tours Assistant Manager – Benिन & Jerry's Ice Cream Factory

Location: Waterbury, VT – Ben & Jerry’s Factory

Scope: Full‑time

Job Purposeá: The role of the Tours Experience Hospitality Assistant Manager
39; is to assist in managing efficient factory tour operations, showcasing excellent customer service, and living the Ben & Jerry’s 3‑part mission daily. The Assistant Manager will support and participate in all other areas of the Hospitality business, including scoop and gift operations, to provide a seamless overall experience for guests at the Waterbury Factory. The position reports to the Tours Experience Hospitality Manager.

• Assist in leading a team of 20– gepfzeichnung 50 employees, ensuring staff can meet fluctuating business needs.
• Lead 30‑minute Factory Tours for groups up to 35 people, delivering clear information and engaging guests confidently.
• Assist the Department Manager with hiring, onboarding, orientation, training, and development of staff.
• Manage and train staff on parking lot operations, directing traffic of cars, buses/RVs, and general parking flow.
• Maintain operations and communications: customer service, facility appearance, cash handling, cleanliness, safety, GMP compliance, and food‑service protocols.
• Ensure all opening and closing procedures are followed.
• Support weekly financial reporting: sales and deposit reports, purchases, payroll support, inventory counts, and month‑end close.
• Assist inventory oversight of tour sales and stock levels, tracking financial progress and trends.
• Ensure accurate cashing, sales reconciliation, and daily summary reports for shifts.
• Collaborate on marketing the tour experience through local community events and special programs.
• Manage inventory ordering, receiving, storage, logging, and invoice reconciliation.
• Assist in coordinating and staffing special events.
• Participate in planning meetings with the General Manager and other department leaders.
• 亚洲工作 on special projects such as spreadsheet tracking and staff presentations.
• Provide first aid and emergency response for hospitality operations; serve as onsite manager for emergencies.

• 3+ years supervising staff in hospitality, retail or food services.
• Professional, energetic, team‑oriented, with a positive "can‑do" attitude.
• Excellent communication, interpersonal, and customer‑service skills.
• Comfort with public speaking, large groups, and professional engagement.
• Committed to growing and developing strong team members.
• Experience in high‑volume, fast‑paced retail environments.
• Strong organization, follow‑through and time‑management skills.
• Understanding of accounting and finance.
• Efficient initiative and detailed focus.
• Strong project‑management and problem‑solving ability.
• Experience handling customer complaints and providing recovery.
• Flexibility, patience, sense of humor, friendly, outgoing, self‑motivated team player.
• Ability to remain calm and quick under stress.
• Autonomous,jpg proactive, and responsive disposition to anticipate centimetric needs.
• Valid driver’s license.

• Physical demands include handling oversized merchandise, bulk ice cream containers, supply orders, cleaning, maintenance, and standing-Climb stairs for long periods, both indoor and outdoor in parking lots.
• Hours include nights, weekends, and holidays.
• Dynamic work environment: independence coupled with the familiarity of a global brand.
• Career growth opportunities across 42 markets worldwide.
• Performance‑driven culture: freedom to act, disrupt, and grow; success measured by impact.
• Positive company culture that celebrates joy, innovation, and purpose.

Pay: $47,000 to $60,400 per year. Bonus eligible.

Benefits: Unilever employees may participate in a benefits program including health, dental, vision, retirement, life, disability, parental leave, paid vacation and holidays, and optional voluntary benefits.

We are committed to diversity and inclusion and provide equal employment opportunities without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or disability status. All qualified applicants will receive consideration for employment.