Hannaford To Go Expeditor

Job Title:

Hannaford to Go - Expeditor

Department:
Hannaford To Go

Reports To:

Assistant Store Manager

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for Hannaford to Go Service.

• Promote customer goodwill by providing high standards in customer service.
• Review customer orders for potential errors, questions, or notes.
• Review all orders for accuracy and quality to ensure customer satisfaction.
• Communicate order information and changes to customers via email, phone, and direct conversation.
• Seek store leadership assistance when needed for customer service or to address operational concerns.
• Partner with Department Managers to ensure fresh orders, particularly those with cut list, are handled properly.
• Assist customers picking up orders at designated pickup location.
• Handle cash pickups and change orders as requested, and log as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale alcoholic beverages.
• Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides.
• Ensure all customers' orders are shopped on time and available when customers arrive. Any potential delays in service should be promptly shared with HTG Leadership and/or store leadership.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

• Observe and follow all company policies and established procedures.
• Maintain a neat, well‑groomed personal appearance always and follow company personal appearance policy.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and perform other functions as assigned by supervisor.
• Ensure that return‑to‑stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Bag or package merchandise according to established company policies and procedures and store in designated area for customer pick up.