Mortgage Processor

Major Duties And Responsibilities

• 20% – Exhibits deep problem‑solving and decision‑making skills. Relies on various underwriting guideline resources and/or mortgage department manuals, as needed. Has awareness of when to brainstorm with fellow mortgage team members and/or third parties to resolve issues. Maintains knowledge of East Rise mortgage loan programs, secondary market guidelines, underwriting guidelines, and East Rise products and services.
• 20% – Maintains constant communication with borrowers via phone, email and mail from conditional approval to closing. Ensures borrower satisfaction through efficient and accurate processing of the loan, timely responses and by properly setting and delivering on expectations. Works in conjunction with the Mortgage Team to achieve maximum efficiency and best practices. Incorporates Member Relationship Development (MRD) into daily practices.
• 15% – Exhibits attention to detail, organization, interpersonal and listening skills and has a strong customer service expertise. Tracks assigned mortgage pipeline to efficiently manage rate lock expiration dates, appraisal turn times, finance contingency dates, TRID compliance dates, and projected closing dates. Works overtime as needed to effectively manage the pipeline.
• 15% – Collects supporting loan documentation and evaluates income documentation, asset documentation, and appraisal reports to ensure they meet underwriting guidelines. Uploads all documentation and updates all information in the mortgage origination software with accuracy.
• 15% – Explains and coordinates the loan qualification process, loan parameters, conditions required, alternatives available, deadlines to be met, the appraisal report and value, closing costs, cash due at closing, and the coordination of the loan closing via phone and email. Communicates complex scenarios and options via email in an appropriate manner and tone, without grammatical or spelling errors.
• 10% – Issues Commitment Letters, Stop‑the‑Clock Letters, Adverse Action Notices, Loan Estimates, Closing Disclosures and Appraisal reports to borrowers within required regulatory time frames. Restructures loan programs and loan parameters within underwriting and compliance guidelines. Orders credit reports, appraisals, title work and title commitments electronically. Prepares and submits verification forms for income, deposits and rent via phone, email, fax and mail. Provides coverage to other Mortgage Processors on all items referenced above as needed.
• 5% – Communicates effectively and maintains good working relationships with attorneys, title companies, realtors, appraisers, builders and other third‑party vendors.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

One year of similar or related experience, including preparatory experience.

A high school diploma or equivalent. Must maintain active/current registration with the National Mortgage Licensing System (NMLS) throughout employment.

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of sensitive and/or highly confidential nature. Communication may involve motivating, influencing, educating and/or advising others on matters of significance. Typically, it includes subject matter experts as well as first to middle level managers.

COMPETENCIES:

Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required (Motor Vehicle check depending on position). Travel to other branches or locations may be required depending on position. Knowledge of State and Federal regulations affecting consumer loans. Knowledge of consumer loan policies, procedures, products, and services.

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs.…