Weekend Crisis Intervention Specialist

Pay

Hiring Range: $17.70 - $21.24 Hourly
Pay Range: $17.70 - $24.78 Hourly

• Maintain the safety and well-being of patrons and staff on library campuses by responding and assisting with emergency situations on library property
• Contact police, fire department, or other emergency services as needed
• In collaboration with the Library Social Worker, provide referrals to community resources to patrons in need
• Answer routine inquiries and direct patrons to appropriate areas
• Address disruptive or unsafe patron behaviors in a trauma‑informed manner, using appropriate redirection and de‑escalation techniques
• Prepare and submit objective, accurate, and clear reports and activity logs in a timely fashion
• Perform scheduled safety checks of the library campus in all weather conditions.
• Perform other duties as assigned

• Part time 20 hour workweek
• Partial days, evenings, and weekends are required
• Required to adapt to a flexible schedule as arranged by the Manager to meet scheduling needs

• High School or equivalent required
• One year experience providing direct service to at‑risk, marginalized populations in a health care, library, school, and/or community organization
• Experience providing direct customer service is preferred.
• Training and certification in First Aid and CPR preferred.

• Experience de‑escalating elevated situations
• Strong public service orientation and commitment to excellent and genuine customer service
• Excellent verbal and written communication skills that include the ability to understand and carry out verbal and written instructions
• Dependability, punctuality, trustworthiness, good attendance and work habits
• Problem‑solve in a professional manner with Library patrons, co‑workers, and supervisors
• Reliable work history
• Sufficient physical agility and strength to perform the physical activities inherent in security patrol duties, such as walking, running, standing, rapidly ascending and descending stairs in a hi‑rise building and lifting a fully grown adult in emergency situations for the duration of a typical shift
• Reachable by telephone
• Demonstrate computer knowledge necessary to accurately prepare incident reports, forms, and complete other tasks
• Demonstrate character and integrity in all situations while upholding SJCPL's ethical standards.
• Maintain patron and staff confidentiality

• Work independently and with minimum supervision
• Work harmoniously with other employees and management. Model excellent customer service
• Maintain composure and overcome stress in any situation. Work patiently and creatively with all patrons
• Be observant and stay alert for lengthy periods of time. Report any unusual or hazardous situations
• Use good judgment in a variety of difficult situations. Assess the severity of a situation and prioritize accordingly
• Accept and manage change
• Follow standard safety procedures to ensure the well being of patrons and staff.
• Interpret and communicate Library services, philosophy, policies, and procedures to patrons in a courteous, friendly, and positive manner using one's best judgment
• Exercise initiative, be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor
• Perform life‑saving measures when necessary
• Change schedule if necessary and work at Branch locations when requested.

• Dental and Vision Insurance Plans
• Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plan
• Flexible Spending Account (FSA)
• Employee Assistance Program
• 16 Vacation Hours Annually
• 40 Sick Time Hours Annually
• 10 Paid Holidays