Tire and Auto Repair Store Manager

Overview

Zolman's Best One Tire and Service – Seeking a full-time Retail Store Manager.

Locally owned and operated, Zolman Tire, Inc. has serviced the automotive, light truck and commercial repair, tire, and wheel needs of customers throughout the Mishawaka, IN area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI.

• Customer Service:
  Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Create raving fans with exceptional customer service.
• Staff Management:
  Hire, train, supervise, and coordinate the activities of all store personnel, including service writers and technicians. Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Sales and Inventory:
  Develop strategies to improve customer service, drive store sales, and increase profitability. Support ongoing sales promotions and motivate staff to achieve sales goals.
• Operations:
  Oversee the day-to-day operations of the store, including opening and closing procedures, cash handling, and maintaining store cleanliness. Operate point of sale system to create work orders and invoice customers in a timely and efficient manner.
• Product Knowledge:
  Maintain current knowledge of changes and additions to product lines, service and sales techniques, and mandated awareness programs.
• Financial Management:
  Ensure that project/department milestones/goals are met and adhere to approved budgets. Handle financial transactions, including counting money, balancing drawers, and making deposits.
• Automotive Repair:
  Supervise and coordinate the activities of all technicians and service writers; assist in selling goods and services to customers; perform any service department function when necessary.

• Education:
  
  A bachelor's degree in a related field is preferred but not required.
• Experience:
  
  Typically requires 5 years of experience in the related area as an individual contributor. 1-3 years of supervisory experience may be required.
• Skills:
  
  Strong leadership and organizational skills, excellent communication and interpersonal skills, and the ability to use thinking and reasoning to solve problems.

We offer a full benefit package including weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!

• Lifting passenger & light truck tires or parts (40-80 lbs)
• Standing for extended periods of time.
• Read ticket and perform work listed; write confirmation and recommendation
• Environment:
  Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• Vision (Near, distance, Color, Peripheral, Depth Perception)
• Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
• PPE:
  Ability to wear Personal Protective Equipment (Safety Glasses, gloves, footwear)

• Education:
  
  High school graduate or GED.
• Experience:
  
  2-4 years’ experience in automotive repair industry preferred; 2-4 years’ in retail sales experience preferred;
  Management experience required.
• Certifications / Licenses:
  Valid driver’s license; driving record must meet company’s insurance requirements.
• Computer:
  Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner.

• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.
• Maintain current knowledge of changes and additions to our product lines, service and sales techniques and mandated awareness programs.
• Create raving…