Quality Representative

Company Overview

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence."

Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs.

The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

This is an ITAR Restricted Plant - Must be comply.

Assist in the implementation and maintenance of the company's Quality System. Process customer and vendor returns. Assist in promoting a total quality environment and ensuring the continual improvement of branch products and processes.

Quality Representative

South Bend, Indiana
Salary Range: $52,000 - $75,000 + Monthly Gainshare Incentive
On-Site | Safety-Sensitive Position

Engineering. Tomorrow. Together.

We are seeking a detail-oriented and proactive Quality Representative to join our South Bend, IN team. This role is critical to maintaining compliance, driving continuous improvement, and supporting quality standards in a regulated manufacturing environment.

This position works directly on the warehouse floor around heavy machinery and supports operations within an ITAR-controlled facility.

If you thrive in manufacturing environments, understand quality systems, and take ownership of process improvement, we encourage you to apply.

The Quality Representative plays a key role in maintaining and improving the Quality Management System while ensuring compliance with customer, regulatory, and internal standards.

This position operates in a controlled ITAR/CUI/DOD environment and requires strict adherence to compliance and confidentiality requirements.

• Investigate, document, report, review, and process customer returns
• Investigate, document, and process vendor returns (Return Purchase Orders)
• Assist in implementation and maintenance of the Quality Management System
• Maintain and calibrate Measuring and Test Equipment
• Participate in branch quality system reviews
• Conduct internal quality audits
• Support customer-led audits and visits
• Conduct root cause investigations and recommend corrective and preventative actions
• Provide internal and external technical assistance
• Support continuous improvement initiatives as Branch Lean Focal
• Ensure audit completion and timely posting of scores on the intranet
• Facilitate concise operational meetings (10 minutes or less)
• Identify and recommend areas for process improvement
• Support Regional Lean Focal in workshop preparation (AIWs)
• Maintain visual boards, audit history, newsletters, and shared vision boards

• High School Diploma or GED equivalent
• Experience or training in ISO
  9001 or AS9100/9120
• Knowledge of quality systems and Lean methodologies
• Manufacturing experience
• Familiarity with advanced inspection methodologies, including GD&T
• Computer proficiency
• Strong safety mindset

• ASQ Certification
• 3+ years Quality Assurance or Quality Control experience
• Lean training
• OSHA or safety training
• Experience in metal manufacturing

This role works directly on the warehouse floor in a manufacturing setting around heavy equipment and machinery. The position requires awareness of safety protocols and adherence to established procedures.

This facility is regulated under the International Traffic in Arms Regulations (ITAR). Applicants selected for employment must meet eligibility requirements for access to ITAR-controlled technical data. Pursuant to ITAR regulations, candidates may be required to provide proof of U.S. Person status or other…