Quality Representative

Job Summary

Assist in the implementation and maintenance of the company’s Quality System. Process customer and vendor returns. Assist in promoting a total quality environment and ensuring the continual improvement of branch products and processes. This is an ITAR Restricted Plant – Must comply.

Title: Quality Representative

Location: South Bend, Indiana

Salary Range: $52,000 – $75,000 + Monthly Gainshare Incentive

Work Environment: On-Site | Safety-Sensitive Position

Engineering. Tomorrow. Together.

We are seeking a detail-oriented and proactive Quality Representative to join our South Bend, IN team. This role is critical to maintaining compliance, driving continuous improvement, and supporting quality standards in a regulated manufacturing environment. This position works directly on the warehouse floor around heavy machinery and supports operations within an ITAR-controlled facility. If you thrive in manufacturing environments, understand quality systems, and take ownership of process improvement, we encourage you to apply.

Position Overview: The Quality Representative plays a key role in maintaining and improving the Quality Management System while ensuring compliance with customer, regulatory, and internal standards. This position operates in a controlled ITAR/CUI/DOD environment and requires strict adherence to compliance and confidentiality requirements.

• Investigate, document, report, review, and process customer returns
• Investigate, document, and process vendor returns (Return Purchase Orders)
• Assist in implementation and maintenance of the Quality Management System
• Maintain and calibrate Measuring and Test Equipment
• Participate in branch quality system reviews
• Conduct internal quality audits
• Support customer-led audits and visits
• Conduct root cause investigations and recommend corrective and preventative actions
• Provide internal and external technical assistance
• Support continuous improvement initiatives as Branch Lean Focal
• Ensure audit completion and timely posting of scores on the intranet
• Facilitate concise operational meetings (10 minutes or less)
• Identify and recommend areas for process improvement
• Support Regional Lean Focal in workshop preparation (AIWs)
• Maintain visual boards, audit history, newsletters, and shared vision boards

• High School Diploma or GED equivalent
• Experience or training in ISO
  9001 or AS9100/9120
• Knowledge of quality systems and Lean methodologies
• Manufacturing experience
• Familiarity with advanced inspection methodologies, including GD&T
• Computer proficiency
• Strong safety mindset

• ASQ Certification
• 3+ years Quality Assurance or Quality Control experience
• Lean training
• OSHA or safety training
• Experience in metal manufacturing

This role works directly on the warehouse floor in a manufacturing setting around heavy equipment and machinery. The position requires awareness of safety protocols and adherence to established procedures.

This facility is regulated under the International Traffic in Arms Regulations (ITAR). Applicants selected for employment must meet eligibility requirements for access to ITAR-controlled technical data. Pursuant to ITAR regulations, candidates may be required to provide proof of U.S. Person status or other lawful authorization in accordance with federal law. This position has been designated as safety-sensitive under applicable laws. Employment is contingent upon successful completion of pre-employment drug testing, which may include testing in accordance with federal, state, and local regulations.

$52,000 – $75,000

POTENTIAL SIGN ON BONUS!

NO RELO

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or TK representative for applicable benefits information.

This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name,…