Tire and Auto Repair Store Manager

Zolman's Best One Tire and Service Seeking a full-time Retail Store Manager

Locally owned and operated, Zolman Tire, Inc. has serviced the automotive repair, truck repair, and tire needs of customers throughout the Michiana area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI.

All of our locations are proud Best One Tire partners and Bridgestone / Firestone tire dealers.

We are seeking a qualified retail manager for a store located in South Bend, IN who values safety and teamwork. The Manager will be responsible for overseeing the daily operations of a retail tire and automotive repair store. This role involves managing staff, ensuring excellent customer service, driving sales, and maintaining inventory. The manager will also be responsible for implementing strategies to improve store performance and profitability.

If you are enthusiastic about the tire and auto repair industry, are reliable, want to lead a team, and have a positive attitude please apply!

We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!

Essential Duties and Responsibilities:

• Customer Service: Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Create raving fans with exceptional customer service.
• Staff Management: Hire, train, supervise, and coordinate the activities of all store personnel, including service writers and technicians. Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Sales and Inventory: Develop strategies to improve customer service, drive store sales, and increase profitability. Support ongoing sales promotions and motivate staff to achieve sales goals.
• Operations: Oversee the day-to-day operations of the store, including opening and closing procedures, cash handling, and maintaining store cleanliness. Operate point of sale system to create work orders and invoice customers in a timely and efficient manner.
• Product Knowledge: Maintain current knowledge of changes and additions to product lines, service and sales techniques, and mandated awareness programs.
• Financial Management: Ensure that project/department milestones/goals are met and adhere to approved budgets. Handle financial transactions, including counting money, balancing drawers, and making deposits.
• Automotive Repair: Supervise and coordinate the activities of all technicians and service writers; assist in selling goods and services to customers; perform any service department function when necessary.

Qualifications:

• Education: High School Diploma or Equivalent.
• Experience: Typically requires 5 years of experience in a leadership role in the automotive industry. 1-3 years of supervisory experience is preferred.
• Skills: Strong leadership and organizational skills, excellent communication and interpersonal skills, and the ability to use thinking and reasoning to solve problems.

This position is ideal for a motivated individual with a passion for the tire industry and automotive repair, and a commitment to providing exceptional customer service. If you have the experience and skills required, we encourage you to apply and join our team.

Essential Functions:

Get results by coaching, counseling, and disciplining employees. Review all estimates and assist with facilitating all sales.

Maintain current knowledge of changes and additions to our product lines, service and sales techniques and mandated awareness programs

Create raving fans with exceptional customer service

Operate point of sale system to create work orders and invoice customers in a timely and…