Dir Summit Center; MHO

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Summary
Reports to the Vice President, Nursing & CNO. Responsible for effectively planning, organizing, managing and evaluating programs related to efficient and safe patient flow throughout the Hospital. Manages the Administrative Supervisors, Transporters, teletracking services, Performance Excellence and telesitting oversight.

MISSION, VALUES and SERVICE GOALS

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

Plans, organizes, and evaluates programs related to efficient and safe patient flow throughout the Hospital

• Provides leadership, vision, and direction for patient throughput activities throughout the Hospital and assists those involved in these activities to optimize processes designed to ensure efficient and safe patient flow on an ongoing basis.
• Oversees the effective use of Summit technologies and modifies and updates the technology as needed.
• Monitors dashboard reports and outcomes related to Summit processes and works with the multi‑disciplinary team to develop action plans to continuously improve performance.
• Evaluates trends in patient flow and workload intensity to make recommendations for allocation of resources based on this analysis.
• Participates on a rotational basis in jump start, unit‑based chats, and command centers to assure processes are being followed as designed.
• Plans and directs the activities of Summit Center personnel to achieve objectives derived from the organization's strategic plan for quality of patient care, cost effectiveness, and optimal utilization of both human and material resources.
• Evaluates staffing activities and systems, including API and the Summit technology, to provide appropriate resources in a cost‑effective manner.
• Develops mechanisms to evaluate clinical outcomes in relationship to staffing effectiveness.
• Represents nursing/clinical service through involvement on interdepartmental and interdisciplinary committees or task forces to effect change and problem‑solve within the organization.
• Provides direction, supervision, and mentorship to ensure that the core inpatient and ancillary department functions operate as designed for successful achievement of KPIs. Demonstrates proficient use of all supporting appropriate technology systems including but not limited to HASB, RASB, CAW, and API.
• Conducts daily rounding in the Summit Center and ensures action plans are effectively executed.
• Monitors dashboard reports and communicates action plans for improvement to direct reports that lead to sustainability of core processes related to patient flow and staffing.
• Active participant in all emergency operation processes, including Incident Command Center responsibilities.
• Oversees execution of all staffing decisions 7 days prior to planned shift and approves/denies within 24 hours.
• Ensures that HASB is monitored on a real‑time basis for productivity and recommends resource reallocation on an hourly basis, including low census.
• Monitors demand of new workload and collaborates with the Administrative Supervisor to ensure adequate units' staffing needs according to demand and available resources.
• Provides clinical and administrative oversight of pop‑up areas when open.

Plans, Coordinates, Manages, and Evaluates Assigned Services and Staff

• Development, recommendation, and implementation of administrative policies, procedures, quality plans, and operational strategies to achieve desired outcomes.
• Administers, monitors, and adjusts the annual budget for areas of responsibility to ensure they are managed within established guidelines.
• Hires, trains, supervises, evaluates, and when necessary, disciplines assigned staff.
• Interprets, enforces, and supports Memorial Hospital policies, procedures, protocols and the terms and conditions of the Union bargaining agreement.
• Coordinates staff work schedules, predicting short‑ and long‑term staffing needs and making adjustments in staffing levels.
• Performs service recovery,…