Helpdesk Support Technician

Overview

We are seeking a motivated and customer-focused Help Desk Support Technician to join our IT team. This is an excellent opportunity for someone early in their career who has a strong interest in technology and a desire to learn and grow in the IT support field. The hiring manager is open to considering candidates with varying skill levels—one junior and one more experienced technician—so long as they are eager, reliable, and passionate about computers.

• Provide first-line technical support to end users via phone, email, ticketing system, and in person
• Troubleshoot and resolve issues related to hardware, software, basic networking, and user accounts
• Assist with workstation setup, peripheral installation, and equipment configuration
• Document issues, solutions, and workflows within the ticketing system
• Escalate advanced or unresolved technical problems to senior team members as needed
• Deliver high-quality customer service with professionalism and clear communication
• Learn new technologies and tools as part of ongoing training and skill development
• Support internal IT projects and routine maintenance tasks

• Customer service
• Help desk / Technical support
• Troubleshooting and problem‑solving
• Basic understanding of Windows/Mac OS, common applications, and computer hardware

• 1-3 years of help desk, technical support, or related IT experience (or strong hands‑on technical aptitude for junior candidates)
• Strong interest in computers, technology, and continuous learning
• Ability to multitask and manage time effectively
• Strong verbal and written communication skills
• Team‑oriented attitude with a willingness to ask questions and grow
• Experience with ticketing systems, Active Directory, or basic networking is a plus (but not required for entry‑level applicants)

• Individuals who genuinely enjoy helping people solve problems
• Technically curious candidates who like learning new tools
• Someone comfortable in a fast‑paced environment
• Self‑motivated learners who want a pathway to advance into higher‑level IT roles

Contract to Hire position based out of South Bend, IN.

The pay range for this position is $18.00 – $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in South Bend, IN.

This position is anticipated to close on Mar 16, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.