Help Desk Support Technician

Help Desk Support Technician (OnSite | Full Time)

TEKsystems is seeking a Help Desk Technician to provide frontline technical support to end-users. This role focuses on delivering outstanding customer service while assisting users with issues related to computer systems, hardware, and software.

• IT support or IT service desk experience (professional, internship, or academic).
• Strong troubleshooting skills for Windows environments.
• Ability to provide support via phone, chat, and ticketing systems.
• Strong verbal communication and customer‑handling skills.
• Ability to resolve complex issues using multiple resources.
• Proficiency with Microsoft Office and internet‑based tools.
• Certifications such as A+, Network+, or HDI.

• Deliver outstanding customer service and build strong relationships with end users.
• Respond to technical inquiries via phone, chat, or messaging tools.
• Diagnose and resolve issues related to hardware, software, and system access.
• Meet and exceed performance goals such as call handling, availability, and quality metrics.
• Maintain up‑to‑date knowledge of internal products, services, and procedures.
• Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
• Follow up with users to ensure issues are fully resolved.
• Collaborate with internal support teams to improve service quality.
• Contribute to process improvements and service desk initiatives.
• Perform additional duties as assigned.

This is a Contract to Hire position based out of South Bend, IN.

The pay range for this position is $18.00 - $22.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in South Bend, IN.

This position is anticipated to close on Mar 11, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.