Helpdesk Support Technician

Overview

We are seeking a Helpdesk Technician to provide frontline technical support within a Windows based environment. This role is responsible for resolving end‑user issues, supporting core productivity tools, and ensuring a positive customer experience across the organization. The ideal candidate has a strong foundation in Windows support, excellent communication skills, and a proactive approach to problem‑solving.

• Serve as the first point of contact for technical assistance via phone, email, chat, or in person.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Support Windows OS (Windows 10/11) including updates, configuration, and performance troubleshooting.
• Assist with Microsoft 365 applications, including Outlook, Teams, One Drive, and Office suite troubleshooting.
• Perform user account management tasks in Active Directory, including password resets, account unlocks, and basic permissions.
• Install, configure, and support standard software applications and security tools.
• Troubleshoot network‑related issues involving WiFi connectivity, VPN access, printers, and shared drives.
• Document all work in the ticketing system, ensuring accurate notes, status updates, and timely resolution.
• Escalate complex issues to Tier 2/3 teams as appropriate while maintaining ownership until completion.
• Provide excellent customer service and communicate technical information clearly to non‑technical users.

• 1‑3 years of experience in a helpdesk, service desk, or technical support role.
• Strong hands‑on experience supporting Windows 10/11 environments.
• Proficiency with Microsoft 365 applications and basic identity troubleshooting.
• Familiarity with Active Directory for standard account administration.
• Ability to diagnose hardware and software issues efficiently.
• Experience working with a ticketing system (Service Now, Jira, Zendesk, etc.).
• Strong communication, documentation, and customer service skills.

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with remote support tools (Teams, Quick Assist, Go To Assist , or similar).
• Knowledge of mobile device support (iOS/Android).
• A+, Network+, or other relevant certifications.

• Strong problem‑solving abilities and attention to detail.
• Ability to manage time effectively and prioritize multiple tasks.
• Customer‑focused mindset with a commitment to high‑quality support.
• Team‑oriented, adaptable, and eager to learn.

This is a Contract to Hire position based out of South Bend, IN.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in South Bend, IN.

This position is anticipated to close on Mar 7, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise…