Business Analyst

Join to apply for the Business Analyst role at City of South Bend

This range is provided by City of South Bend. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$58,686.00/yr - $63,796.00/yr

SUMMARY Join a team dedicated to reinventing City government. As a Business Analyst on the Data & Performance Team, you will be at the heart of South Bend’s innovation efforts. You won’t just analyze spreadsheets, you will serve as a strategic partner that uses data, human-centered design, and empathy to improve how the City serves its residents.

In this role, you will bridge the gap between complex data and real-world operational improvements. This is a high-visibility position where your insights will directly influence City strategy and the resident experience.

You’re the right fit for the Business Analyst position if:

• You love problem-solving:
  You enjoy building relationships with City teams to identify process pain points, map service delivery workflows, build data pipelines, and co-create solutions that achieve measurable results.
• You love human-centered design and empowering others. You prioritize the resident experience. You’re comfortable conducting research to build empathy, launching prototypes, and helping teams take new services live.
• You love analyzing data to take action:
  You can move from quantitative analysis to qualitative inquiry (focus groups/observations) to develop compelling visualizations and strategic recommendations. You can design evaluations to assess new initiatives, performance, and recommend corrective action to achieve strategic business objectives.

The Business Analyst reports to the Director of Data and Performance and is in the Department of Innovation & Technology. I&T is an award-winning, nationally recognized government technology team. Candidates that thrive in this Department have a good attitude, a customer service mindset, and a love of learning. Learn more about the Department here:

As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values:
Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations:
Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety.

SUPERVISION EXERCISED
:
Interns and office volunteers as needed.

• Process Transformation:
  Use human-centered design (HCD) and behavioral science to audit existing workflows and co-create ways to improve the experience of both City staff and residents.
• System Implementation:
  Recommend and help deploy new software systems and operational processes, ensuring they meet user needs and business requirements.
• Open Data & Transparency:
  Identify opportunities to increase public trust by preparing and publishing datasets for the City’s Open Data portal.

• Lead Performance Management Initiatives:
  Drive the City’s performance management program by analyzing departmental data to track KPIs, identify trends, and advance policy initiatives.
• Performance Reporting:
  Generate periodic, high-impact reports and dashboards that evaluate the efficiency of City departments and provide recommendations for corrective action.
• Policy Analysis:
  Assist in the research, revision, and implementation of City policies and procedures based on rigorous data evidence.

• Facilitate SB Academy:
  Design and deliver training programs that empower City staff to use data analytics, performance improvement tools, and innovation methods.
• Data Quality Governance:
  Utilize modern reporting tools to monitor and improve the quality, accuracy, and accessibility of data across various departments.
• Strategic Support:
  Act as an internal consultant to City departments, supporting project scoping, analysis, and…