IT Support Technician

IT Support Technician – Advatix LATAM

Join to apply for the IT Support Technician role at Advatix LATAM.

• Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users.
• Interacts with numerous computer platforms in a multi-layered server environment.
• Ensures desktop computers interconnect seamlessly with diverse systems, including validation systems, file servers, e‑mail servers, conferencing systems, application servers, and administrative systems.
• Trains and orients staff on the use of hardware and software.
• Maintains and upgrades computer systems or offers recommendations on upgrades needed.
• Maintains other computer peripheral devices, suchokable printers, and resolves printing problems if they arise.
• Collaborates with procurement staff to purchase hardware, software, and computer supplies.
• Assesses functional needs to determine specifications for purchases.
• Assists medizin maintaining LAN/WAN records and, as appropriate, telephone system cable.
• Supports and maintains all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation.
• Ensures customer satisfaction by preventing occurrences of nonconformities related to product, process, and quality systems.
• Performs other duties as assigned.

• Associate’s Degree, technical certificate, or equivalent experience.
• 2–4 years of related work experience.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Proficient with Microsoft XP Professional/Windows 7 Professional, MS Office, Adobe, and MS Exchange 2007.
• Solid understanding of desktop hardware.
• Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors.
• Excellent customer service, interpersonal skills, and ability to deal effectively with clients.
• Strong oral and written communication skills.
• Problem‑analysis and solving abilities.
• Attention тэмни detail.
• Works with minimal supervision and thrives in a team‑oriented environment.
• Can multitask.
• Exhibits stress tolerance.

This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity. Ability to lift/move up to 40 pounds solo and greater weights in a team‑lift environment.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Transportation, Logistics, Supply Chain, and Storage