Patient Service Representative

Overview

The Dental Center of South Bend (Adult Care) is looking for a Patient Service Representative in South Bend, Indiana to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We prioritize comprehensive, personalized care in a warm and welcoming setting, focusing on patient comfort and advanced treatments for optimal oral health.

This position is ideal for someone with a passion for outstanding customer service, a willingness to learn, and interest in starting a career in the dental field. The person will support all staff members and patients in the office. Responsibilities include answering phones, handling patient inquiries, scheduling appointments, and assisting with the completion of patients’ treatment plans through acceptable financial arrangements while remaining flexible to requests and projects assigned by other staff and/or the Office Manager.

Join our team and make a meaningful impact on patients  lives through exceptional oral care.

• Pay: min $18 - max $20 per hour
• Flexible scheduling options
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.

Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

• Customer service: greet patients upon arrival and at dismissal
• Respond to patient questions and/or concerns according to DCA policies
• Answer telephones
• Schedule appointments
• Maintain and confirm the appointment book
• Follow up on no-shows/cancellations
• Register patients on sign-in sheet
• Post charges and payments to patient accounts
• Check voicemail daily
• Maintain a clean and friendly waiting area for patients

• Experience in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone calls
• Exceptional customer service skills

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.

The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.