Cert Pharm Tech OP-Retail MHO

Reports to the Pharmacy Manager. Under the clinical supervision of a licensed pharmacist and in accordance with departmental policies, procedures and legal and regulatory requirements, the technician enters prescription data into the computer, verifies insurance on-line, fills pharmaceuticals for dispensing and ensures delivery of products and pharmaceutical supplies to patients in a retail environment which will include point of sale responsibilities.

Maintains pharmacy working inventory.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Receiving customer and prescription information required to process new, refill and transfer prescriptions.
• Performing computer entry of prescription information including but not limited to patient search, prescriber search, drug selection, prescription interpretation and entry, insurance verification and basic problem resolution.
• Answering telephones and taking messages for patient prescription requests and related pharmacy business.
• Managing and monitoring customer flow.
• Providing excellent customer service to all patients and medical professionals via phone or in person.
• Retrieving, counting, and bottling medications.
• Dispensing filled prescriptions to customers and processing payments (i.e., cash/credit transactions).
• Maintaining the dispensing robot.
• Selecting from stock areas, medications for individual patients based on computer-generated information.
• Selecting from stock areas, medications for newly received patient and refill prescriptions based on computer-generated labels and/or reports and verbal and written instructions.
• Selecting and verifying accuracy of medications to be replaced in unit‑based automated dispensing cabinets.
• Generating reports, pick lists and labels as required.

• Reviewing stock levels and recording for order.
• Removing stock from storage areas and replenishing active use areas.
• Routinely checking storage areas for outdated product, removing from stock and placing in designated areas according to departmental policies.

• Performing other job-related duties and projects as assigned.
• Performing inspections of assigned patient care areas using printed guidelines.
• Collecting data, conducting quality monitors and completing documentation as assigned.
• Maintaining logs, records and other required documentation accurately, filing documents in appropriate locations.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent and successful completion of a pharmacy technician training…