IDD - Client Service Supervisor

Join to apply for the IDD - Client Service Supervisor role at Help at Home
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As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it’s the center of health, care coordination, and Meaningful Moments that transform lives.

• Weekly Pay
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

What You'll Do:

• Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
• Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
• Providing high-quality training to caregivers on client PCISP, including coordinating any additional training required for behavior or risk plans
• Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
• Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
• Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
• Focusing on growth by admitting new clients based on regional goals
• Creating great days and meaningful moments for clients through dedicated, relationship-focused care
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

What You'll Bring:

• Excellent organizational skills: ability to multitask and manage multiple responsibilities.
• Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Basic computer literacy and typing skills.
• Customer service skills.

• At least 18 years of age.
• High school graduate or equivalent preferred;
  May require higher level of education or certification.
• A valid driver's license.
• Access to an insured and reliable vehicle or public transportation.
• Active and current auto insurance.
• Experience working with clients with Intellectual or Developmental disabilities is preferred but not required.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other Requirements pursuant to state or local rules as applicable.

• Conducts performance reviews
• Trains other associates
• Directs work of other associates

• Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The IDD Client Service Supervisor works with the client and their team to develop and implement a Person-Centered Individualized Support Plan (PCISP). The IDD Client Service Supervisor is responsible for coordinating caregiver schedules, maintaining client records, and ongoing communication with the client and their team.

Not Applicable

Full-time

Other

Industries:
Hospitals and Health Care