Director Patient Care Services

Director of Patient Services Summary

Reports to the Executive Director or Vice President. Is responsible for the around-the-clock management and direction of the patient care area. Coordinates the efforts of staff, ensures the provision of quality, cost-effective care, and manages the clinical and financial performance of the patient care area.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Developing the vision and strategy through the formation and implementation of goals and objectives.
• Assessing, evaluating and ensuring the effectiveness and adequacy of staffing plans and operations; also appraising the results of programs and services and recommending and implementing changes as required.
• Preparing the annual capital and operating budget. Monitoring the monthly financial reports and initiating appropriate actions and reports.
• Maintaining compliance with all legal requirements of licensure, accreditation, etc.; also reviewing and acting upon the reports of authorized inspecting agencies and ensuring administrative and corporate policies and decisions are implemented.
• Interpreting, enforcing and supporting hospital policies, procedures, protocols and the terms and conditions of the Union bargaining agreement.

• Developing and implementing clinical and service quality standards, monitoring performance on the standards and initiating corrective action as required.
• Participating in both service line and designated patient care area quality improvement activities.
• Authorizing the hiring, orienting, training, assigning of work, evaluating, counseling or discharging of staff assigned to the patient care area. Conducting interviews, investigating and making referrals as appropriate.
• Ensuring the competency of staff by actively overseeing orientation and ongoing education.
• Ensuring that the patient care environment and equipment is safe, clean and orderly and collaborating with appropriate departments for maintenance, replacement, repairs and/or other needs.
• Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
• Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.

• Completing other job-related assignments and special projects as directed.
• Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
• Participating in nursing, hospital and/or community committees and activities relating to nursing practice.

• Drives Results – Consistently achieving results, even under tough circumstances.
• Customer Focus – Building strong customer relationships and delivering customer‑centric solutions.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department‑specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate…