Surgery​/Proced Scheduler; BMG

Reports to the Practice Manager. Completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Greets patients, answers calls and performs other office tasks as needed. Ensures that world class service is provided at all times.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Preparing surgery schedules and ensuring that corrections, if necessary, are handled in a timely, efficient manner.
• Interpreting physician orders and scheduling procedures accordingly.
• Scheduling all surgery related appointments and testing.
• Providing instructions related to pre-operative, post-operative needs, appointments, medication adjustments and completing the associated documentation.
• Following multiple surgeon protocols for pending surgery cases.
• Tracking all clearances and testing results for provider approval prior to surgery date.
• Tracking all related imaging studies, importing imaging to PACS and pushing images to other facilities as needed for intra-operative viewing.
• Ensuring that all equipment (including special equipment) supplies and implant requests are handled according to departmental policies and procedures.
• Contacting vendors to cover surgical cases and updating them as changes occur.
• Completing the surgical order process.
• Organizing records for surgery and preparing surgery packet.
• Remaining knowledgeable and compliant with insurance carrier guidelines.
• Ensuring pre-certification guidelines have been met for diagnostic testing and surgical procedures.
• Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.

• Receiving and greeting all patients, families and staff members in a professional manner and providing all reasonable assistance.
• Receiving telephone calls, taking and relaying messages accurately.
• Providing assistance with phone calls, patient messages, prescription refills and check out responsibilities as needed.
• Coordinating outside referrals for treatments, therapies, home-care, and durable medical equipment needs.
• Completing work status notes, disability and FMLA forms.
• Recording medical history and maintaining patient records.
• Preparing patient for examination.
• Intake for new patient referrals.
• Obtaining pathology results and directly communicating results to the necessary providers.
• Acting as a mentor to other team members and willingly providing ongoing guidance and assistance.

• Building and maintaining effective working relationships with hospitals, departments, facilities and vendors.
• Interacting in a positive, pro-active and cooperative manner with other team members, patients and Physicians (and their office staff) when providing information, seeking assistance or clarification and resolving problems.
• Assisting the department to meet or exceed its quality assurance goals.
• Acting as a representative of Beacon Medical Group and striving to make a good first impression.
• Communicating with the manager/administrator regarding any concerns or problems in a timely manner.
• Maintaining records, reports and files as required by departmental policies and procedures.
• Participating on committees as requested.
• Completing other job-related duties and projects as assigned.
• Maintains and presents a positive customer service image at all times.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration…